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Privacy Policy

At Hedayaa Al-Khair, we place great importance on protecting the privacy and confidentiality of our clients' personal information. We are committed to applying the highest security standards to ensure that all data we collect is treated with utmost confidentiality and used only for authorized purposes. In this context, we implement modern security technologies and procedures to maintain the security of your information and protect it from unauthorized access, modification, or disclosure. Please read this policy carefully to understand how we collect, use, protect, and share your information, as well as your rights regarding this data.


Section One: Introduction

In its commitment to providing the highest levels of service and respecting the confidentiality of user data, Hedayaa Al-Khair Company is dedicated to maintaining the privacy of your information. This policy outlines how we collect, use, and protect your data and the terms under which we may disclose it. The privacy and confidentiality practices described here are part of Hedayaa’s Terms of Use.

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Section Two: User Data

“User data” includes:

  • Personal Data: Information provided for registration, such as your name and contact information.
  • Usage Data: Updates related to usage, including device-related details (e.g., device language, operating system type, browser type).
  • Interaction Data: Data entered by users, such as inquiries, reports, and survey responses.
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Section Three: Data Collection and Storage

  • Data Collection: By visiting Hedayaa.com, you agree to the collection of user data as outlined here. Data is collected to enhance user experience, maintain website functionality, and improve services.
  • Data Storage: User data is securely stored on servers designated by Hedayaa, with protections against unauthorized access in compliance with industry standards.
  • Account Data Deletion: Users may request deletion of their account data by contacting support. Upon deletion, user account information, profile, and associated financial records are removed, and the account may be converted to an unregistered donation (visitor) account.
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Section Four: Use and Disclosure

Your data is used to provide, support, and improve Hedayaa’s services and may be accessed by authorized employees as needed.

  1. Aggregate Data: We may use non-identifiable user data within aggregate statistical data and share it as indicators with relevant stakeholders.
  2. Third-Party Disclosure: We may share your user data with authorized non-governmental entities as required for government services.
  3. Legal Disclosure: Hedayaa reserves the right to disclose information when necessary to comply with legal obligations or government or judicial requests.
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Section Five: Analytics, Tracking, and Cookies

To enhance your experience, we utilize analytics and tracking tools:

  • Google Analytics 4: Helps us analyze traffic and user behavior. Data retention is set to 90 days.
  • Meta Events Manager: Used for targeting relevant content and advertisements on Meta platforms.
  • Google Tag Manager: Manages tracking scripts on our site.
  • Google Fonts: Used for consistent visual design. Loading these fonts may result in the transfer of data to Google servers.

Cookies

Our website uses cookies to improve user experience. Users can manage cookie preferences through our cookie consent banner, allowing selection of all or essential cookies only. For more details, see our Cookie Policy.

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Section Six: Consent and GDPR Compliance

We process personal data based on:

  • Consent: By using our website, you agree to data collection as outlined.
  • Legitimate Interest: Some data may be processed to improve website functionality.

Hedayaa stores consent preferences in a secure database to maintain an audit trail for compliance with GDPR.

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Section Seven: User Rights (GDPR Compliance)

As per GDPR, users have the following rights regarding personal data:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccuracies in your data.
  • Deletion: Request data deletion.
  • Portability: Request a structured copy of your data.
  • Objection: Object to processing based on legitimate interest.

Contact us at info@hedayaa.com to exercise your rights.

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Section Eight: External Links

Hedayaa may provide links to third-party websites. We are not responsible for the collection or use of your data by these external websites. Refer to each site’s privacy policy for more information.

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Section Nine: User Responsibility for Privacy Protection

To safeguard your data, we recommend the following:

  • Contact Hedayaa’s technical support if you suspect unauthorized access to your account.
  • Avoid sharing confidential information unless you know the identity of the recipient.
  • Do not share your login information or allow others to use your account.
  • Use the website through a secure device and ensure antivirus software is up-to-date.
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Section Ten: General Provisions

Hedayaa reserves the right to update this privacy policy at any time. You will be notified of changes via the registered email address. Continuation of site use after updates implies acceptance of the new terms.

The official language for interpreting this policy is Arabic. In case of discrepancies, the Arabic version prevails.

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